Privacy Policy

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Joy French Art / Joy French Gallery

Joy French Art (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our content, or engage our art services.

We may collect the following types of personal information:

• Your name
• Email address
• Phone number
• Postal address (for artwork delivery or commissions)
• Payment details (processed securely through third-party providers)
• Information you provide when enquiring about commissions, purchases, workshops, or exhibitions
• Images or reference photos you voluntarily submit for commissioned artwork

We only collect information that is reasonably necessary for our creative, business, and service-related activities.

Your personal information may be used to:

• Respond to enquiries and communication
• Create commissioned artwork
• Process payments and issue invoices or receipts
• Arrange shipping or delivery of artwork
• Provide updates about commissions, exhibitions, or services
• Improve our website, services, and customer experience

We will not use your personal information for purposes unrelated to your engagement with our art practice.

Any reference images provided for commissioned artwork are treated as strictly confidential. These images:

• Are used solely for the purpose of creating your artwork
• Are not shared, sold, or published without your explicit consent
• May be securely stored for reference unless you request deletion

You may request the removal of your reference images at any time.

We do not sell, trade, or rent your personal information to third parties.

Your information may be shared only where necessary, including with:

• Payment processors (e.g. Stripe, Square, PayPal)
• Shipping providers for artwork delivery
• Website or booking platforms supporting our services

These providers are required to protect your information and use it only for the intended purpose.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure systems, trusted third-party platforms, and careful handling of all client information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete.

Requests can be made by contacting us using the details below.

Our website may use cookies or analytics tools to understand how visitors use the site and to improve performance. These tools do not identify you personally.

You can manage or disable cookies through your browser settings if you prefer.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:

Joy French Art

Email: joyfrenchart@gmail.com

Location: Gold Coast, Australia