Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Refunds & Returns Policy

Joy French Art / Joy French Gallery

At Joy French Art, each artwork is a unique, original piece created with care and intention. Please read the following policy carefully before purchasing or commissioning artwork.

Commissioned Artwork – Changes

We are happy to make reasonable changes to commissioned artwork during the creation process. This includes adjustments to colour, tone, or minor details, as discussed and agreed upon throughout the commissioning stage.

Once a commission has been approved as complete or delivered, no further changes can be made.

No Refunds on Original Artwork

Due to the unique and one-of-a-kind nature of original artworks and commissioned pieces, we do not offer refunds or exchanges for change of mind once the artwork has been completed or purchased.

This policy applies to:

Original artworks
Commissioned paintings
Custom portrait or pet artworks

Damaged Artwork

If your artwork arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

The damaged artwork
The packaging and shipping materials

If damage occurred during transit, a full replacement or repair will be arranged at no cost to you, including all production and shipping costs.